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发表于 10-6-2013 22:16:11
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本帖最后由 yping88 于 15-7-2013 18:24 编辑
Now, I would like to share with you all about how to deal with the culture difference with respect, which I took on board from two of my patients.
When I did post-grad course in a big hospital, I was once allocated to 4 patients, one of whom was an oversea visitor from Iran. At that night, this guy's condition got so deteriorated (恶化) that he had to be rushed to OT (手术室) with his son's company due to the language barrier.
After he was rushed away, his wife got all upset and emotional 激动难过, and my two patients needed to go to her emotional assistance (平复她的情绪) rather than had their own needs taken care of.
When the visiting hour passed, a senior nurse (Who I always try to keep away from due to her ungrounded pride 没有根据的傲慢) came in, demanded the woman to leave the ward straight away without recognizing her emotional turbulence 情绪的巨大波动 at all. This woman got so upset and scared, but because of the language barrier, she had no way to let out (发泄出) her frustration and fear.
However, instead of comforting her and showing any sympathy, this staff insisted on removing the poor lady from the room without offering her anywhere to go. She kept reminding the lady of her overdue (过期了的) visiting hours and how much the other patients would need to rest, completely neglecting 忽视了 the lady's psychology well-being (精神心理上的健康需要). This poor woman waved in despair (绝望地) and worked very hard to muffle her own cry.
It was that moment when the other two patients stood up to (战起来直面某人) that senior staff and told her in a very calm but assertive 绝然的 voice.
Patient A: Please get your hands off her right now! I'm officially telling you that she is visiting me, and I want her around for as long as she needs. I don't care if I get enough sleep or not, and neither should you.
Patient B: Please put yourself in her shoes 设身处地为她想想 now, just think about what she is going through with the husband in the critical situation like that. What would you do when you only speak your own language in a different culture? I don't expect you to understand her culture, but you should at least show some respect.
At that night, my soul was deeply touched by this two ordinary Australians. What's more important, they raised an awareness to me that we are now living in a country with cultural diversity (多元文化), and every each of different cultures should be treated with respect, even though sometimes certain culture takes a lot (需要很多的耐心跟精力) to understand.
Notice: In the hospitals, the policy goes: whenever the medical emergency (急症病例) is involved, some staff should be always there for the distraught family (心急如焚的家庭成员), and make sure their distress are dealt with and psychological well-being taken care of. |
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