Please note: This is an automated response. There is no need to reply to this email.
Dear Sir/Madam,
For your general information;
In most cases the LCU will take action on your email within 7 working daysof receipt, as long as you have provided us with all the information weneed to address your questions.
If your enquiry does not contain all the information required we mayrequest further information from you and you may not receive a responsewithin 5 working days.
Please note that if you are not the applicant or an authorised contactdeclared on the visa application forms, then the LCU cannot release anyinformation to you.
If you are enquiring about the progress of a visa application, then youshould contact your DIAC case officer. LCU officers do not make decisionson visa applications. Decision-making responsibility remains with DIACcase officers.
The LCU contracts receipt of mail to Outsource Australia (OSA). They sortall health documentation and deliver it to the LCU generally within 1working day.
The LCU then attempts to process these cases within 10 working days of OSAproviding them to the LCU (excluding weekends and public holidays).
The case officer handling your visa application should be the first pointof contact for all inquiries. The LCU can only help you with complexenquiries in relation to your health assessment. Before contacting the LCU,please check with your case officer as they might already have theinformation you require.
While inquiring on your medical results, it is essential that you providethe following information:
1. Name of Applicant
2. Date of Birth
3. Passport number
2. Visa Applied For
3. Date Medicals Dispatched
4. Method of Dispatch (Courier/Standard)
5. If sent by Courier, then include:
- courier company name
- tracking number
- receipt date
- name of person who signed for the package on receipt
- NB: if you have not checked with the courier company please do sobefore contacting LCU
Then please contact the DIAC case officer to check the status of the healthresults before you contact the LCU. The results may already be with thecase officer.
If you are enquiring about the receipt of health results in the LCU thatwere sent via courier, please contact the courier company before contactingLCU. You will need the courier company's tracking number. They can tellyou whether your documents have been delivered yet.
If you are enquiring about the receipt of health results in the LCU thatwere sent via standard mail then you will need to allow up to 4 weeks fordelivery from the date they were sent. This may vary depending on thedelivery standards in the country the documents were sent from. |
楼主: coldwinter
发表于 3-7-2007 19:45:12
