欢迎交流~~

愚夫

谢谢~

lhz26

发错地方了。

愚夫

Hi guys,

We need a network technician based in Sydney, 3+ yrs experience on Cisco network operation, CCNA or CCNP is preferred, Juniper knowledge/ Mardarin will be bonus, sometimes need to work on weekends or holiday. please let me know if you are interested.

曹睿

纯帮顶～～～

愚夫

POSITION DESCRIPTION
JOB ROLE:  NETWORK ANALYST (level 2)
REPORTS TO:  
NETWORK OPERATIONS MGR – ASIA PACIFIC
SYDNEY OFFICE
DEPARTMENT:
PAYMENT OPERATIONS ASIA PACIFIC

OVERALL OBJECTIVE:
As an integral member of the AP Network Operations Team you will provide first line support and incident management to all TNS customers.  Responsible for the monitoring and support of TNS international wide area networks to provide high availability and quality service across all TNS service offerings.

Working closely with your peers you will provide reactive assistance to a diverse range of service incidents and / or issues in order to meet customer requirements and defined SLAs on a 24x7x365 basis. Responsibilities will include but are not confined to notifying customers of the service issue through a variety of different medium, accepting escalations from customers and undertaking internal escalations in line with SLA, fault diagnosis, progression and service stabilisation, engagement and management of any 3rd parties – mostly Telco’s and 3rd party maintenance contractors and assisting in the collation of incident impact data and production of incident summaries.

There will also be a requirement to actively engage in additional tasks including performing scheduled tasks, undertaking and / or assisting with change controls and performing and supporting network housekeeping duties.

RESPONSIBILITIES:
Essential responsibilities include:

Identification, logging, tracking and resolution of service faults and incidents, adhering to TNS incident and major incident management policies.
Ensure outstanding trouble tickets are progressed on a daily basis or as indicated within the ticket, ensuring a clear chronology of events and actions is logged which can later be relied upon for reporting purposes if required.
Post incident impact analysis on high impact / high visibility faults and where directed.
Reporting of incidents and liaison with relevant 3rd party carriers to ensure timely resolution of any faults affecting TNS or its clients.
Escalation of faults internally within TNS and externally to repair agencies as per agreed SLA’s and internal guidelines.
Undertake and engage in defined tasks and network housekeeping duties.
To identify where processes and procedures are required to enhance the service and operation of the team. To be actively involved in the production of said procedures.
To represent the department and company in a professional manner at all times to both customers and other departments within TNS.
Maintain solid working relationships and effective communication across the entire NOC team.
Utilise knowledge sharing and event / network management tools that have been approved by global TNS operations. Identify features and improvements to said tools to improve visibility of service issues and effectiveness of the team with subsequent management of service issues.

EXPERIENCE:
    ·         Well-developed Customer Service / Facing Skills
    ·         Ability to work under pressure and prioritise effectively
    ·         Ability to work effectively with minimal supervision
    ·         Proven track record in managing multiple escalations with effective follow-up/follow-through and timely documentation
    ·         Working knowledge of Network Technologies especially Wide Area Networks
    ·         Developed time management skill
    ·         Knowledge of at least 2 of the following: X.25, TCP/IP, Cisco Routers, Linux/UNIX

DESIRABLE:
·         Knowledge of ADSL, GPRS and / or Telecommunications Networks
·         Previous experience of the banking, transactions or telecommunications sector

PERSONAL ATTRIBUTES :
Strong written and verbal communications skills
Excellent attitude towards work with a flexible attitude and a hunger and aptitude for learning a wide variety of new skills and  technologies.
  Team player
  Positive thinker who produces new ideas and encourages others to do the same
  Customer and business focused
  Able to work under pressure
  Tries their hardest to be the best they can possibly be

QUALIFICATIONS:
   Demonstrate a good standard of grammatical English and Mathematics
   General IT skills

Desirable:
    Bachelor’s Degree or the equivalent qualification/industry experience within IT/eCommerce
    Mandarin language capability

ADDITIONAL COMMENTS:
·         This position operates within a 24x7 environment and as such requires the incumbent to operate on a rotational roster to cover shifts.
·         There is an on-call component to this role and as such the incumbent will be compensated in accordance with company policy.
DATE:   12th September, 2012
It is the Company’s intention that this Job Description is seen as a guide to the major areas and duties for which the jobholder is accountable.  However, the business will change and the jobholder’s obligations are bound to vary and develop, so the job description should be seen as a guide and not as a permanent, definite and exhaustive statement.

愚夫

Please leave your email address if you are interested, also brief your background and work experience if OK.

愚夫

thanks all for your time, the job was filled up last month.