家里TPG的问题

kyu

我申请了TPG。到现在还是上不去 ADSL１

我家是apt。

TPG 让telstra测试了线路说没有问题。。telstra用他们自己的猫可以上。

目前TPG让我测试我自己的猫。。并且说如果能找个人给你看一下你的内部线路

我可以打电话。PPP灯和ADSL 灯不亮

我想问问大家谁能帮忙。

谁以前碰到过这种情况或者是专门弄这个的

thanks

beckyzhou

如果telstra说外部线路没问题，那你先借个别人能用的modem，试试看能不能用。。。如果modem没问题，那你要找你这栋楼的strata manager，说你已经经过telstra外部测试和modem测试，确认没有问题，但网络还是不通，请strata派telecommunication technician来检测内部网络，就是从MDF到你家墙上插口那段。。。

如果是你自己modem的问题，而你请technician来看了，那这个费用就要你自己承担了，所以先要排除modem的问题。。。

beckyzhou

还有，我家碰到过的情况是，telstra派人来检查，但只查了street level的exchange，但是没有检查从exchange到楼里的MDF这段，这段应该也是telstra管的。。。你要确认一下telstra的检测没有漏掉这一段

kyu

好的。。我晚上先测试我的猫。。看看是不是猫的问题。。不过我用了两个猫。。都没法上。

caoxiang

自己申请TPG，售后就碰到问题了，所以下次最好找我们这样的代理就没那么多后顾之忧了

kyu

原帖由 caoxiang 于 19-4-2009 08:30 发表

                               
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自己申请TPG，售后就碰到问题了，所以下次最好找我们这样的代理就没那么多后顾之忧了

找的就是代理

yuba

- 自己申请TPG，售后就碰到问题了，所以下次最好找我们这样的代理就没那么多后顾之忧了

- 找的就是代理

- 它一定不是我们这样的代理

coredump

zbnloveyou

TPG的网络不容易稳定，我的也是经常好长时间才确认所有的问题---最后的答案居然都是电线的问题：
1、家里有二个墙上插座，其中一个不稳定
2、插座连出来的线不好
3、插座连出来的线过长。

下面是TPG给的检查清单
Thank you for writing to TPG Helpdesk.

I conducted a test on your phone line and have seen high capacitance that could be caused by faulty internal cabling, improper filtering or filtering issue as well as line issues which is causing the ADSL connection to drop. Please make sure that you have the proper filters for each device connected to your phone line. For other devices such as cordless phones, fax machine, or efpos, it is advisable that you use a central filter or a filter/splitter instead of a regular ADSL inline filter. If you have alarm system or you are connected to a PABX commander system, make sure that it is connected to a central splitter.

To test your connection, please try to do the following:

* Isolate your telephone line. Disconnect all the devices connected on the ADSL phone line except for the modem. Make sure the modem is connected to the wall socket and that its phone cord is less than 3 meters in length.

   If the issue continues, leave the line isolated and do the succeeding steps.

* Change the modulation of your modem to G.dmt . Please refer to the manual or contact the manufacturer of your modem for this setting.
* Use a different phone cable, preferrably 3m or less.
* Connect the modem in a different phone jack.
* Reset and reconfigure your modem. To do this, follow the steps below:
   a. Using a paper clip or a pin, press and hold at the pin hole button at the back of your modem for 30 seconds while the modem is on.
   b. Once the ADSL light turns solid green, you may configure your settings already.  Should you need the instructions for TPG provided modems, please visit our Helpdesk website at http://www.tpg.com.au/helpdesk/ and click on Modem Configuration. Make sure that the following settings are configured:
   Username: *******
   Password: <your password>
   Protocol / Encapsulation / Connection Type: PPPoE (sometimes, you'll have PPPoE LLC)
   Multiplex: LLC
   Security Protocol: PAP
   VPI: 8
   VCI: 35
   Idle Timeout: 0
* Use a different modem for testing. Please note that this does not necessarily have to be new. You may borrow one from someone you know and as long as you know it is working, you may try using it.

Should the issue continue still, please contact our Helpdesk Department at 1-300-360-855. Our staff will need to verify the steps that you did, do more troubleshooting, and/or escalate the issue if needed.

Please inform us if we could be of further assistance.

Should you have any other issues, concerns, inquiries, or any other problem with regards to our product or service, please feel free to contact us at 1-300-360-855 or visit our Helpdesk website at http://www.tpg.com.au/helpdesk.

Thank you for choosing TPG Internet.