Position: Lead Systems Engineer-Client Standards
Location: Sydney (possibly Brisbane)
Do you want variety and the opportunity to work with first class technologies?
6 month secondment opportunity
As Lead System Engineer you will manage Suncorp’s large corporate fleet of client devices and applications. This includes technologies such as the corporate desktop hardware and COE (including Windows and Microsoft Office), Edge Devices (including PDAs, Smartphones, etc), Printing functionality, and Scripting. The role will include the design, planning, and delivery of new technologies, developing technology roadmaps, maintaining the existing platform, providing platform advice during the development of new and existing corporate applications, 3rd level problem support, and corporate standards.
Your communication and team work skills will be put to the test as you liaise with your IT peers and business clients for new technology proposals and the roll out of key projects. In addition to the above technologies, experience administering Active Directory, Citrix, SMS and PC Hardware are also essential. MCSE or equivalent experience is highly desirable.
If you want to put to use your track record of delivering top solutions then this role will see your career soar as you gain significant exposure across our business. Apply now and grab this superb opportunity before it gets away!
Although this role is preferably Sydney based, we will also consider Brisbane based applicants. For further information about this role, please refer to the attached position description below or call Julie Steel, Specialist Recruitment Officer - IT, on 07 3835 5959.
Reference Number 23604
Close Date 11-Sep-2007
If you wish to apply for this position, please forward your resume and covering letter outlining the aspects of your experience you believe would be especially appropriate.
It is preferable that you have notified your Manager prior to your application.
Job Descriptions can be requested from the email address below.
APPLICATIONS NEED TO BE RECEIVED BY close of Business 11th September 2007, MARKED “CONFIDENTIAL APPLICATION” and addressed to:
Julie Steel, Recruitment Specialist-Suncorp Careers, Julie.Steel@suncorp.com.au
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POSITION DESCRIPTION
Part A - Role Specification
Role Title: Lead Systems Engineer – Client Standards
Business Unit: IT Location: Brisbane or Sydney
Division: Infrastructure Services Level of Work (refer to guide): LOW 2
Department: Client Technology
Section: Client Standards
Role Reports to (role title): Team Leader, Client Standards
Direct Reports (role titles): None
Purpose (Succinct statement of why the role exists)
Client Standards is a team of Lead Systems Engineers, who are the ‘platform owners’ for these technologies:· Desktop/Laptop hardware, SOE and software· Desktop Peripherals, PDAs, and other Client Devices· Corporate Applications (generic apps such as MS-Office, etc)· Printing· Microsoft SMS
Key Result Areas (Outcomes of the role and the desired behaviours to be exhibited in the role)
· Platform Owner of client devices & corporate applications including Edge Device H/W & O/Ss, Corporate Applications (‘generic’ off-the-shelf apps used across Suncorp such as MS-Office, Acrobat reader etc), Printing and Microsoft SMS.· Ensure consistency and fit for purpose of platforms managed.· Continuous improvement of the platforms.· Development and/or review of designs and plans consistent with enterprise architectures including the establishment of processes for their implementation.· Support projects and other initiatives by the provision of SME advice.· Maintain lifecycle plans or roadmaps to ensure the platforms remain cost effective and operating models as expected.· Develop and implement the platform maintenance plan.· Identify and resolve problems to maintain integrity and fit for purpose of platforms.· Assist the IT Service Desk and Client Support by providing third level incident support to restore service to users to meet the requirements of OLAs.· Provide tools & processes to support service providers perform high-volume, reactive tasks (ie. Incident Management – Service Desk, hardware deployment – Dell etc).
Working Relationships (Nature and purpose of internal and external relationships)
· Collaborate with other Client Technology Teams to maintain integrity of Client Technology Platforms.· Provide Subject Matter Expertise to various projects & initiatives.· Be responsive to Client Support needs.· Promote and engage in team working and partnering across Suncorp IT.
Part B - Person Specification
Qualifications (Indicate whether mandatory or desired)
· Current Industry Technical Qualifications highly desirable· Tertiary Qualification in Information Technology is desirable
Skills and Abilities (Individuals capabilities, include level of proficiency)
· Strong customer focus – ‘can-do’ attitude· Ability to work well in a team· Ability to work under pressure· The ability to handle complexity and uncertainty in technical situations.· Ability to provide highly competent advice on a range of technical IT issues.· Ability to perform synthesis and analysis working at the technical level.
Knowledge (Factual or procedural information needed to perform in the role)
· In depth understanding of Wintel operating and desktop systems software and hardware.· In depth technical knowledge in the majority (or all) of the technologies listed under the Role “Purpose” section.· Sound knowledge of how information and technology contributes to business performance.
Experience (The minimum amount of experience required to perform in the role)
· At least 5 years hands-on IT experience.· At least 3 years experience of IT operations in a large organisation.· Experience in maintaining and/or supporting an enterprise desktop fleet.
Technology Environment Includes:
MS Windows 9x, NT, 2000, XP & Vista
MS Windows Server NT, 2000, 2003
MS Active Directory Administration 2000 & 2003
MS Exchange Server 5.5, 2000 & 2003
Microsoft Operations Manager 2005, 2007 Beta
MS Systems Management Server 2.0, 2003
MS System Centre Configuration Manager 2007 Beta
Microsoft BDD (Business Desktop Deployment) 2.5 & 2007
SMS Installer
Active Directory Group Policy Administration
VMWare Infrastructure 3
VMWare Workstation 5.x
VB Scripting
MS Office 2000, XP, 2003 & 2007
Mobile 5 & 6
Citrix Metaframe
MS SQL Server 7.0, 2000 & 2005
Sophos Anti Virus
NetIQ
Symantec Ghost
Veritas Backup Exec
Surf Control Super Scout Web Filter
Hardware Environment Includes:
HP, DELL, & IBM Desktops, laptops, workstations, tablets & Servers
Blackberry Devices
Palm Devices
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