ServiceNow TSE potioins in Sydney

chubbycat

echnical Support Engineer – Automation and ITOM, APJ Delivery Support (9895)

Customer Support Sydney, New South Wales
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Description

Technical Support Engineer - Automation and ITOM Team

Location: Sydney, Australia   

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

ServiceNow is currently seeking a Technical Support Engineer to provide customer support for our Sydney location. The successful candidate will be responsible for direct support of ServiceNow customer developers and administrators. This includes web/email support as well as direct telephone support. This position is in the Technical Support group, a collaborative team working on highly challenging technical issues covering a broad range of technologies and working closely with the Development and Operations staff. The Technical Support Engineer must able to work outside of normal business hours (weekend shifts & public holidays).


Responsibilities

Technical Support Engineers are responsible for managing and resolving the most challenging issues for the ServiceNow customers. This includes being the first point of escalation within the technical support department as well as providing regular communication updates to customers on the progress of their requests/incidents. The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-personal and customer service skills in addition to strong technical skills.

Professional Skills - required

    Previous experience in a customer facing support role
    Excellent written and verbal communication skills
    Demonstrated experience understanding and troubleshooting solutions in a complex technical environment
    Ability to multi-task in a timely manner whilst collaborating with multiple teams
    Proven ability to maintain a professional demeanour and customer focus when handling complex user issues


Technical Skills - desired

    Experience with script debugging, preferably JavaScript
    Understanding of networking technologies and concepts
    Conceptual knowledge on working knowledge of databases, preferably mySQL
    Experience with configuration of ServiceNow or another cloud-based system
    Administrative knowledge of Windows and Linux operating systems
    Administrative knowledge of Active Directory
    Working knowledge of one or more of the following: Microsoft Azure, Amazon Web Services, VMWare OpenStack, Puppet, Chef, Ansible, and/or SSH
    Prior exposure to Event Monitoring Systems or Tools such as:
        Netcool
        SCOM
        NAGIOS
        Hyperic
        SolarWinds
     Experience with one of the following:
        PowerShell
        WMI
        SCCM
        JDBC
        Web Services (SOAP, REST)
        SNMP


Background

Founded in 2004, ServiceNow has a forward thinking business model and leading edge technologies. According to the 2010 Inc. 500 list, ServiceNow is one of the ten fastest growing software companies. For more information, please visit ServiceNow or Demo.Servicenow.com to checkout a fully functional instance of our software.   

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

Please note: To be eligible to apply for this role, you must be an Australian resident or have appropriate working status in Australia. Please ensure this is indicated on your application.

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