看看我们这么长的投诉信回信!

imzoe

之前投诉移民局得到如此回复,洋洋洒洒一大篇,只是推托责任!
you lodged a complaint with the Global Feedback Unit regarding your
application for a Skilled - (VF 475) Regional Sponsored Visa on 9 July
2009.
The complaint was forwarded to me for a response.
You said you were not satisfied with the way your case officer processed
your application, as you did not receive replies to your enquiries.
You lodged your visa application on 19 February 2009. The associated state
nomination was received on 1 April 2009. Eight days later your application
was allocated to a case officer, which was within the advertised 10 day
range you mentioned in one of your email enquiries. The application was
assessed, and you were sent a request letter for further information on 23
April 2009.
On 11 May 2009 we received some of the requested documents, and the
application was not progressed further due to the fact that you had not
submitted all of the requested information.However, our records indicate that you sent a status enquiry to the
Department on 31 July 2009, asking why you have not had any news from your
case officer. The response incorrectly stated that all required documents
had been received. You have since been sent a reminder letter, asking for
the missing documents again.
I would like to apologise for the inconvenience caused by sending the wrong
information in the reponse to your enquiry.
Once you have submitted the requested information, your application will be
reviewed further by your new case officer Kelly Jones.
The timeframe required to process your application to finalisation will
depend on standard checks that need to be conducted in relation to the
information you provide.
The case officer will contact you if she requires more information after
reviewing your application.
It is not possible to compare applications of different clients, as the
time required to finalise an application depends on individual
circumstances.
Our records indicate that you contacted the Department 5 times since the
request letter has been sent, and every time you have been sent a reponse.
I would like to assure you that your application will be processed further
once the outstanding information has been received.
Kind Regards
如红色部分指出,没有审理的原因是因为我们没有提供全部补料文件,可是我们不仅提供了,而且怕他把文件丢了,之后还再次提供过.
我们要的不是借口,不过他编这么长的借口给我们,也无话可说了!

samuelliu

同情楼主！

那我当时补料是直接上传的，没有通过邮件发给他们的噢。这样是否会认为我没有提供全部的资料给他们呢？

samuelliu

楼主应该把回信人的信息也贴上来.

是哪个Team的Manager回复的！

imzoe

Mr Jan Schmortte | Manager – General Skilled Migration Adelaide Team 6
Adelaide Skilled Processing Centre | Department of Immigration And
Citizenship (DIAC)

kevinwolf

呵呵,我之前发的Suggestion也是他回复我的!

我的霍巴特

再发吧。。

上面不是说一旦收到补料就继续。。

加油。

viviankimura

楼上状态有变化拉?

samuelliu

原帖由 imzoe 于 6-8-2009 20:57 发表

                               
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Mr Jan Schmortte | Manager – General Skilled Migration Adelaide Team 6
Adelaide Skilled Processing Centre | Department of Immigration And
Citizenship (DIAC)

那希望我不是Team 06的Manager来回复我的Suggestion吧. 呵呵！

好像Team01 或者Team 07的Manager 比较好一点．

imzoe

他们在扯淡，我们通过邮件和直接上传两种方式把材料补给了他们，而且还发邮件通知萝卜丝料已经补齐，后来又发邮件问他是否需要补其他材料，他都没有鸟我们！

samuelliu

原帖由 imzoe 于 6-8-2009 22:54 发表

                               
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他们在扯淡，我们通过邮件和直接上传两种方式把材料补给了他们，而且还发邮件通知萝卜丝料已经补齐，后来又发邮件问他是否需要补其他材料，他都没有鸟我们！

如果你要跟他们理论,你可以把当初发的邮件, 附件给他们看看.

ddll

就因为你是直接lodged a complaint 而不是suggestion,他们面子上过不去，你委婉一点好了，给他们个台阶下。

ubuntuhk

我倒是觉得这个manager很认真负责地在回复你的投诉，把各个时间点他们收到什么、处理了什么说得都很清楚。

你说你发了补料，他们说没收到，这很奇怪，因为很少同学会遇到类似情况，几乎每个人都会需要补料，包括我补过无刑、体检、清华认证、VAC2付款等材料。

你可否问清楚他们还需要什么材料，再补一下看看，也告诉大家你是怎么补料的，看看是不是程序上出错导致他们没有收到补料。

593yimin

关键看投诉的效果，投诉之后你的案子进展怎样？

imzoe

我们补了体检、无刑 、工资单、税单、合同、社保、护照封面复印件，中介帮我们网上直接上传，又通过邮件形式发送，之后又怕文件丢失，再次发送，前后三次，并多次询问萝卜丝补料是否收到，如有问题我们随时再补，他均没有答复。从新签证官的补料信中可以看出以前的料是收到的，新的签证官要求补工资单和税单，其中有一句，“the supplied was undated”，说明她已经看过我们的材料。

[ 本帖最后由 imzoe 于 7-8-2009 12:22 编辑 ]

viviankimura

所以补料的质量也很关键, 要注意日期, 签名, 抬头,翻译等, 重新补又浪费时间了...

bemydream

你什么时候发的suggestion?一般都久有恢复呢.发完进度有变化吗. 我7月29发的suggestion,还没收到回复呢.

kevinwolf

原帖由 bemydream 于 7-8-2009 12:32 发表

                               
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你什么时候发的suggestion?一般都久有恢复呢.发完进度有变化吗. 我7月29发的suggestion,还没收到回复呢.

我是换CO前发的，快一个月了，发完就有很多met了还换了CO,一般10天有回复！

bemydream

哦 谢谢分享! 我29号发的suggestion,一周后看还没回复,就发了个enquiry,告诉他们我的feedback number. 看来suggestion是肯定会有人回复,这样就好.

bobova

一封FORM 1221，我补了两次，第一次，email ，上传都发了， 没有动静。查询好几次，回信说没收到。

不可能的，我补料后no reply 的回信我都收到了。  而且checklist 上面白纸黑字 写着我的form 1221已经上传了，有日期。

懒的和他们论理。第二次又email form 1221。但还是requested，又发信去催问，过几天才变成received。

又发信去催问，才met.    详见我的签名。

现在ALL MET 一个月了，还没动静。  我也要complaint   suggestion。  

有些CO很差劲。。。。。。我前一个 allison fox 也很差

骷髅

我觉得这种东西最好是邮递而不要email。邮递的时候我都是挂号并且要求对方签回执寄回给我。老外有时候对email很不重视的，他们不会像我们一样时刻盯着新的email，有了email他们也不一定会马上读，更有可能他们经常会错删的。

ubuntuhk

这个不赞同，DIAC对emai是非常重视的，每个email都具有法律效力，他们不会轻易删除email，更何况是补料的email，我相信他们都有一套程序来处理。

反而是邮寄的东西有可能邮路上寄丢，时间又长，除非是CO指明要求原件，否则还是电子件好。