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[电子电讯] TPG 的CSG条款

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1#
发表于 27-12-2010 15:56:39 | 只看该作者 回帖奖励 |倒序浏览 |阅读模式

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Please carefully review the below Customer Service Guarantee Waiver.
You must select "I Agree" before you continue.


Customer Service Guarantee Waiver

You have been directed to this form because you wish to acquire a TPG Voice plan in respect of which TPG Internet Pty Ltd (TPG) proposes that you waive the rights and protections under the Telecommunications (Customer Service Guarantee) Standard 2000 (No. 2) (the "CSG"). If you do not wish to waive those rights, please select a TPG Voice plan which does not require a waiver of the CSG.

The Customer Service Guarantee (CSG) is a guarantee that is prescribed under the Telecommunications Act 1997 and gives consumers certain rights in connection with standard telephone services. These rights include:


   1. The right to be provided with information about the CSG and the performance standards applicable under it;

   2. The right to receive compensation if a standard telephone service is not connected within a specified timeframe;

   3. The right to receive compensation if a fault or service difficulty exists on a standard telephone service and is not rectified within a specified timeframe;

   4. The right to receive compensation if TPG misses an appointment with a customer with whom TPG has made an appointment in connection with the standard telephone service.


The specified timeframes and the amounts of compensation vary based on the customer location, the nature of the infrastructure available at the customer site and the length of time during which default has occurred. As an example of the range of compensation, compensation for an unrepaired fault ranges from $14.52 to $48.40 per day and compensation for a missed appointment ranges from 14.52 to $24.20. Full detail of the compensation is available on the ACMA website at www.acma.gov.au/WEB/STANDARD/pc=PC_2017.

TPG Voice plans where the CSG is waived are low priced. TPG believes that there is therefore a significant benefit available to you if you waive the CSG.

You should make your own assessment as to whether the non-CSG plans represent sufficient value for you to waive the rights given to you under the CSG.

By agreeing to this document you are waiving your rights and protections under the CSG and are not able to make a claim against TPG for compensation under the CSG in connection with the TPG Voice service that you have acquired.

Your acceptance of this proposed waiver of your rights & protections under the CSG will take effect in 7 days from your submitting this form unless, before the expiry of that 7 day period, you withdraw your waiver and communicate that withdrawal to TPG. If you do withdraw your waiver, TPG will not be able to supply the TPG Voice service to you.

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参与人数 1威望 +50 收起 理由
yearshappy + 50 谢谢分享!

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2#
 楼主| 发表于 27-12-2010 15:58:01 | 只看该作者
真是矛盾啊,这个$59的unlimited+telphone 值得吗

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参与人数 1威望 +20 收起 理由
kittee + 20 又开始纠结了?纠结完,如果选择,别忘了我 ...

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3#
发表于 27-12-2010 16:14:59 | 只看该作者
我也正想签这个计划呢,说说你的担心之处
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4#
发表于 27-12-2010 20:22:13 | 只看该作者
TPG比较垃圾。

我8月份cancel我的mobile service,说是一个月内refund我。结果到9月底还没有refund。再催,它说正在investigate。再催,就没消息了。结果到现在也没refund我。
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5#
 楼主| 发表于 27-12-2010 22:37:38 | 只看该作者

回复 #3 stone66 的帖子

他说因为便宜,因此要求用户放弃一些权利

例如:第二条,The right to receive compensation if a standard telephone service is not connected within a specified timeframe;

大概是说 电话如果没有按时接通,用户有得到赔偿、补偿的权利。

TPG要求用户放弃类似的权利,感觉用户得不到优质服务的保障了。
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6#
发表于 27-12-2010 22:41:34 | 只看该作者

回复 #4 fatfish_cc 的帖子

你是写邮件去取消的吗?我发了邮件给他们很快就收到回复,并且在约定的日期之后马上停机了,网络也一样。
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