現在的面試問題越來越浮誇，也不知道雇主要找一個幹活的人，還是別的什麼

xblues

看下面的這兩個問題和我的答案：


Question 1)
In your current position, who are your customers? How do you know you and your team (if applicable)  are meeting their needs?

My customers are Equity Capital Market Devision (ECM), CommSec Marketing team, Other CommSec Insight Analytic team members and the other teams of CommSec.

My customers vary and it depends on which project I am involved with and the needs of the customer.

I would know needs are met by having ongoing communication on what is working and what is not working. By having ongoing communication you can resolve issues as they come up.


Question 2)
What, in your opinion, are the key factors in maintaining successful customer relationships? Please give examples of how you ensure your team are guided by these in their role?

Effective Communication, such as start identifying problems areas and sectors that need improvement by asking questions.
Customer Care, always make myself available and reachable to customers and treat them politely and efficiently.

In my previous experience at CommSec, I kept having ongoing communications with my customers, identifying the changes of their requirements, then I adapted my focus and my strategy in order to meet their expectations. I also listened to my customer, no matter how busy I was, I paid attention to them and their needs.

第一個問題的答案是一個老外朋友幫我回答的，第二個問題的答案是我在網上找的。現在雇主不但是問行為問題，而且把這個提升到了一個理論的高度，不要說我沒有受過這方面的培訓，就算是知道答案，以我的英語水平，我可說出大致意思，但是要想像我的老外朋友說的那樣老套，以我目前的英語水平，10年以後吧。

我能說英語，我的英語夠用了，但是還遠遠談不上老套，而且很多語言問題，說白了實際上是文化範疇的問題，即便是語言上去了，文化上還是需要時間。好誇張啊。怪不得非IT的人，非搞技術的人難找工作呢，雇主招聘的時候著重考察的就是這個Culture Fit。膚色不同，語言不同，文化不同，行為方式不同，我們的軟技巧很難被這裡的雇主所認同。

andyyang

谢谢分享，还以为都是你答的

adelle

主要是文化上，treat them politely， 鬼佬的思维不会这么说，这是最基本的要求吧。什么是treat them efficiently?  to solve their problems efficiently也许还可以， no matter how busy I was, （不管有多忙多累，都.......  有点国内写年终总结的意思了），胡乱点评一下。

[ 本帖最后由 adelle 于 25-6-2010 13:44 编辑 ]

xblues

表瞎说，我那个答案可是老外写的，不是我自己写的。我觉得我们的英语和文化不同这个是肯定的了，认真学习，不过不要妄自菲薄，漫无目的下点评，怀疑一些的结果就是没有底线了。

jojoeyes

不错！！！

xblues

Here are some examples of competency questions you may be asked:

•        In your current position how do you define doing a good job? How do you know? Give me an example.

•        Tell me about a time when you encouraged the less active team members to get more involved?  What did you do?  What was the result?

•        Describe a time you recognised the need for additional information to better understand an issue, problem, or opportunity.  How did you determine what information you needed?  What did you do to get it?  What was the result?

xblues

Why should A hire you?
Why do you want to work at A?
What are your key strengths?
What is your area of improvement?
How do you deal with stress?
Why do you think you are the best person for this job?