Millions without pay after NAB tech glitch
Millions of people are still without their pay as National Australia Bank (NAB) works through the weekend to fix a computer glitch that's delayed payments.The problem began on Wednesday due to an error in NAB's data processing and it still has not been resolved.
Customers now face the weekend without access to their money as the bank sought to reassure them that payments will be made soon.
NAB spokesman George Wright said the bank was trying to solve the problem as soon as possible but could not say when all of its accounts would be updated.
"Some of the delayed processing has now occurred," Mr Wright told AAP.
"But there's still a large amount to get through and we're working on that now and we will continue to over the weekend."
Commonwealth Bank, ANZ Bank, Westpac, HSBC and Citibank have all confirmed that some of their customers' transactions have been affected by the errors in NAB's data processing.
HSBC said transactions to other banks, payroll deposits and direct debits have been affected.
It said NAB clears payments for HSBC in Australia, as well as other banks.
Mr Wright said NAB was working with the other banks to fix the problem and also giving its own customers its full support.
"A lot of people are frustrated and angry about this and understandably so - it's been very inconvenient for a lot of people," he said.
"But the really important thing for people to remember is that payments will be made.
"There are some payments that need to go to other banks that have been delayed, so we're getting those moving."
NAB opened 120 branches across the country on Saturday to give customers access to cash and its call centre is in overdrive.
The bank also said it won't leave customers out of pocket through any penalties as a result of the technical glitch.
"If they are (charged any fees) they should contact us and we will put the situation right," Mr Wright said.
Consumer group Choice says while the big four banks are under pressure because of competition, their payment system should also be scrutinised.
"As everyone knows, if you're making a payment to the bank it vanishes from your account at the speed of light," Choice spokesman Christopher Zinn said.
"But if someone is making a payment to you that can get held up over weekends, public holidays.
"I don't know what computers take public holidays but obviously the banks are much quicker at taking than they are at paying out and that is in their commercial advantage.
"We have to query that and ask why is it so and why must it be so." 成千上万的人也有自己的澳大利亚国民银行（NAB）的薪酬仍然有效解决电脑小故障的延迟付款到周末。
周三开始对这个问题是由于国民银行的数据处理错误，它仍然没有得到解决。
现在，客户面临无法获得自己的钱为银行上周末试图安抚他们的款项都将很快做出。
国民银行发言人乔治赖特表示，该行正在试图解决这个问题，尽快，但不能说所有帐户时，它会被更新。
“的延迟处理一些已经发生，”怀特对澳新社说。
“但还是有大量打通，我们正在努力，现在，我们将继续在周末。”
联邦银行，澳新银行，西太平洋银行，汇丰银行和花旗银行都证实，他们的客户的交易有些已在国民银行的数据处理的错误影响。
汇丰银行表示向其他银行，工资存款和直接借记交易已受到影响。
它说，在澳大利亚国民银行清除汇丰银行支付，以及其他银行。
Wright先生说，澳洲银行正与其他银行来解决这个问题，也给自己的客户全力支持。
“很多人对此感到沮丧和愤怒是可以理解的 - 它被很多人非常不方便，”他说。
“但是，真正重要的人要记住的是，付款将会作出修改。
“有一些付款，需要到那些被推迟其他银行，所以我们得到的感动。”
国民银行于19日举行120个分支机构，为客户提供存取现金，其呼叫中心在高速模式的全国各地。
该银行还表示，它不会离开，通过作为技术故障造成的任何处罚的客户赔钱。
“如果他们（扣除任何费用），他们应该与我们联系，我们将会把情况说得对，”怀特说。
消费群体的选择表示，虽然四大银行因为竞争的压力下，他们的支付系统也应审议。
“大家都知道，如果你让一个银行来支付从您的帐户以光的速度消失，”生死抉择发言人克里斯托弗津恩说。
“但如果有人正在给你付款，可以得到在周末举行，公众假期。
“我不知道电脑需要公众假期，但很明显，很多银行都在考虑在支付了比他们快，而且在他们的商业优势。
“我们必须查询，并问为什么会这样，为什么要这样。”
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