VAYA 向所有客戶收取 20刀的(可退还)保证金

西澳海豚

Mobile Security Deposit
An important update to the terms of your service
Hi there

Here at Vaya, we work hard to always deliver you the best possible product at the best possible price. It's what our mission has been since we first launched Vaya in 2011. As we've grown we've managed to keep our prices low in the face of an ever changing environment, to make sure we always deliver on our mission statement. Currently we enjoy not only having the best value mobile plans available today, but also the best value NBN and soon, ADSL2+ services too!

As we've grown, we've enjoyed providing mobile service for all of our customers, unfortunately, there's a small amount of customers who use the service without intending to pay. Here at Vaya HQ in Brisbane, we've had debates about best way to tackle this problem, not just from our side, but from your side, our customers. The obvious solution would be to simply increase the cost of our plans to accommodate a certain percentage of non-payment, like retail stores do, which effectively means each of our customers (i.e., you) would have to pay more to cover the customers who don't want to pay. We didn't want to do this and we aren't.

Instead, we've decided to opt for, like some of our competitors, a once-off, refundable Security Deposit of $20 per mobile service. This Security Deposit will be required of all of our customers, at a rate of $20 per mobile service, and will be drawn from your nominated payment source along with your next bill payment (this month). We will only apply the Security Deposit in the event of non-payment of your monthly invoice or on your final invoice (should you ever decide to leave Vaya). In the event of having it applied to your final invoice for your final service, any remaining balance will be directly refunded to you.

This change has been implemented in accordance with our term and conditions and within the Telecommunication Consumer Protections Code. Should you have any further questions or concerns, please visit vaya.net.au to read through our FAQs and relevant forum posts.

Kindest regards,

The Team at Vaya

收到一封vaya的来信，向每一位用户收取 20刀的保证金，於取消合约後退还--------
现在连电话都要收押金了！

zhengbear

我是 14 年 12 月开通的，当时就已经收了我 18 的押金，现在又要收？我也是刚收到邮件

西澳海豚

zhengbear 发表于 4-2-2015 12:48
我是 14 年 12 月开通的，当时就已经收了我 18 的押金，现在又要收？我也是刚收到邮件

这是另外收的---- 没商量