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今天来这里跟大家分享一下我们从中国搬家到澳大利亚的经历。 非常遗憾的是这是一次非常不好的经历， 发帖的原因也是希望更多的网友可以认识到这家搬家公司，避免和我们一样的遭遇。
先说一下背景，我的搭档是亚洲人，在零几年的时候就移民到澳大利亚了，但是后来因为生意的关系2006年~2016年初十年时间是在中国生活的， 也就是今年年初， 他决定结束在中国的生活返回澳大利亚。然后我们开始打包各种物品， 毕竟是生活了10年，所以物品非常多， 最后临近离开中国大概一个月左右的时间， 我帮他搜索国际搬家公司， 可万万没想到，几经筛选还是被洗劫了。
这家毫无商业道德的国际搬家公司就是： 海龙国际搬家。简单的说就是他们对我们每一个箱子都打开筛查了一遍，并挑选他们看中的拿走了。 为什么我们这么肯定是海龙国际的人做的，因为每一个箱子胶带都是被划开，重新封箱的胶带就是海龙国际公司的胶带。（海关查验的封箱胶带是白色或者黄色的，明显的不一样）
以下是我搭档写的英文我帮忙翻译的， 包括他的英文原文：如果有网友对以下的经历有疑问也欢迎提出， 我都保留了照片做证据的。
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1. 不要选择海龙国际搬家的第一个原因
【他们盗取客户物品】
等待物品送达的这段时间对每个人来讲都是难熬的。当你刚刚到达海外，而你的物品还在路上。但是你可以时不时的想像物品抵达时的兴奋。啊， 终于送货了，庆祝的时间到了。 两个健壮的青年带着你期待已久的物品而来，检查装箱单确认物品件数。送货人员一走你就迫不及待的打开箱子，多么开心的时刻！但很快你困惑了，“出问题了”，随着一个个箱子打开你的失望越来越大，然后发现每个你细心包装密封的箱子都有被划开又重新封上的痕迹。起初你以为会不会是海关查验的原因，但很快你意识到并不是的，所有的箱子都是被粗略的重新封上，令人惊讶的是所有箱子里的物品都被筛查并且很多你珍爱的物品不见了，重新封箱的胶带是海龙公司特有的带有海龙Logo的胶带。
说明: 最初联系海龙国际中国公司的时候，从他们员工的应答我们曾认为他们的服务是专业的，上门包装方面也取得了客户的认可。 他们盗取客户的物品极有可能是发生在广州的仓库，盗取后重新封箱也是极不认真的造成很多里面的物品都被挤压和倒置。
他们盗取的物品有: 几乎全新的大马士革钢厨刀以及同一品牌的磨刀石，这组厨刀和磨刀石购于伦敦的Harrods商场（刀具共有3把， 他们偷走了最大也是最贵的一把），一个中国风的貔貅摆件（接近半米高，有点重大概7公斤左右，是在国内旅游的时候购于四川成都），打开箱子的时候里面是空的。他们还偷走了个人军队服役的纪念章，上面刻有人名的， 还有曾经工作的单位发的水晶摆件，是纪念个人在工作中良好表现的。另外还有7个宜兴紫砂壶以及多个紫砂摆件，在中国居住的10年期间我收集了很多宜兴紫砂壶及摆件， 幸运的他们还给我留了22个。他们还偷走了两包上好的中国茶叶，饰品珍珠吊坠，猫眼石吊坠，纯银手镯，还有一些我国外带回来的纪念品等等。。。
2. 不要选择海龙国际搬家的第二个原因
【他们不诚实】
最初选择海龙国际搬家的时候，关于价格我们双方进行了协商最终确定了价格。当他们的打包人员上门来包装的时候，他们告知我们最终的体积会通过他们广州办公室通知我们，但是根据他的经验估算应该是15个立方的样子。物品发出去他们广州仓库， 同时我们也飞离了中国。 物品在他们仓库停留了很长时间（大概2周），我们尝试跟踪进程，同时也到了清算费用的时候，海龙国际通知我们总共物品的体积是19.67接近20个立方，我们当然质疑了为什么多出这么多，他们的答案是因为做了4个置物架，难以相信4个置物架的体积会将近5个立方。最后，因为东西都在他们手上我们只能妥协接受，安排付款。
3. 不要选择海龙国际搬家的第三个原因
【他们只在乎自己的利益不在乎客户的需要】
我们投诉物品丢失给他们后，他们一直推拖时间。海龙国际中国采用一贯式的回复要我们走索赔流程， 按照他们的流程单件物品赔偿不超过RMB300元，总共不超过RMB3,000元的赔偿。 我们要求海龙国际中国客户服务和质量部门将此事反映给他们公司的高层领导，因为这不是搬运损坏或处理不当，是偷盗、犯罪，关系到企业的商业道德。 海龙国际的员工电话上答应会向上层反映并在2天内给我们回复， 但是一直到现在， 已经一个多月了还没有回复我。
我考虑过采取法律措施，但我最后决定不浪费自己的时间和精力，而是为了正义， 让更多的人知道这个公司的恶劣行径，避免遭遇类似的经历。
1. The first reason why you shouldn’t use DragonSea China service
[THEY STEAL YOUR BELONGINGS]
The waiting period before the delivery is painful for anyone. You just arrived in a new place overseas, yet have no household items. But you can have excitement of imagining the delivery of your cherished possessions. Ah, finally the delivery was made. Time for celebration. The two healthy young guys came to your doorstep and unload the stuff you anticipated for a long time. You checked the list and confirm the number of packages. As soon as they left, you cannot wait any longer but started open the boxes. What a pleasant moment! But soon you became confused. “Something wrong!” You opened a box after another and your frustration grew bigger by finding out all the carefully packed and sealed boxes were opened and resealed. At first, you may think it was by customs and quarantine purpose, but soon after that you came to know it was not the case. You came to know that all the boxes were resealed halfheartedly. Surprisingly, all the packages were ransacked and many items you cherished were gone. The reseal was made with the corporate logo of DragonSea China.
Note: When we contact DragonSea China, we trusted them as we found their call center staff seemed pretty competent in their job, service, and customer needs. When they sent the packing staff (by air) and did the packing job, it was good enough to get additional confidence from the customer. The stealing was, highly likely, made by their warehouse staff in Guangzhou. When they ransack the packages, they really put the items back halfheartedly so many of smaller inner boxes were crushed and put upside down.
They took away, near new Damascus steel kitchen knife and sharpening stone that we bought at Harrods of London (they took away the largest kitchen knife from the 3 knives set in the original balsam wooden case. They also stole one statue of a Chinese imaginary animal we bought from a boutique souvenir shop in Sichuan. It was about half a meter high and pretty heavy (probably 7kgs?) made by molding stone powder. We found only the empty box.
They also took my military merit medal with my name was engraved. And plaques of achievement from my past jobs.
They also stole seven beautiful tea pots of Zisha and small tea table decorations that I have collected over a period of 10 years expatriate life in China (luckily??, I still have 22 pots with me).
They also took away 2 packs of premium Chinese tea.
They also tool away silver bracelet, pearl necklace, cat-eye stone pendant.
They also took away many items we bought from the countries we visited in the past. They were small in size but with lots of memories.
2. The second reason why you shouldn’t use DragonSea China
[THEY ARE DISHONEST]
When we place an order to DragonSea China, we negotiated. We negotiated and finalized the price. When their packing staff came to us and finished the packing, they spoke with confidence that the final volume (cubic meter) will be checked again and informed to us by their office in Guangzhou, but it should be well within 15 CBM upon his estimation from the long experience. The packages left to their warehouse and we flew out of China. They kept the packages for a long time (about two weeks in their warehouse). We tried to track and trace the shipment, but it was also a time to finalize the charge. DragonSea China surprised us by saying the volume of our stuff was 19.67 CBM, almost 20CBM. Of course we challenged, but their answer was they made 4 pallets, it is hard to believe the size of 4 pallets could be almost 5CBM! They demand full payment otherwise the stuff would not be shipped. Our hands were tied!
3. The third reason why you shouldn’t use DragonSea China
[THEY DO NOT CARE ABOUT CUSTOMERS BUT THEIR OWN PROFIT]
After we raised the claim, all they did was delaying the reply and dragging the answers. DragonSea China responded halfheartedly and asked us to request compensation according to their claim protocol that allow RMB300 maximum for item, and RMB3,000 for whole damages. We asked DragonSea China customer service staff and quality team to report this issue to their top management as this is not a damage or loss during the handling but a crime, moral hazard, and a matter of business ethics. Their staff confirmed to us on the phone that this issue was reported and their top management would reply to us within two working days. I have never heard from them even after a month.
I thought about a legal action, but I chose not to do that because I cannot waste my time and efforts. Instead, for the justice, I decided to let people know this and avoid using DragonSea China to prevent them from similar experience of mine. |
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发表于 25-8-2016 14:09:47
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