昆州水灾补偿信息

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FINANCIAL SUPPORT

Queensland Government
•        Personal Hardship Assistance;
•        Essential Household Contents Grant;
•        Structural Assistance Grant.
For more information on these, please call 1800 173 349 or go to www.communityservices.qld.gov.au ... rt-assistance.html.
•        Small Business / Primary Producers support - visit www.qraa.qld.gov.au or call 1800 623 946;
•        Sport and Recreation Services Disaster Recovery Program assists the repair of sport and recreation infrastructure damaged by flooding. For more information, visit www.sportrec.qld.gov.au/Funding.aspx.

Australian Government
•        Australian Government Disaster Recovery Payment of $1,000 per eligible adult and $400 per child, go to www.centrelink.gov.au or call 180 2266.
•        Centrelink offers a Disaster Income Recovery Subsidy and a range of other payments and services to support people in an emergency or crisis, whether or not you are already a Centrelink customer. Visit www.centrelink.gov.au or call the Emergency Assistance Hotline on 180 2266.

Financial assistance for bank and credit union customers
A number of banks and credit unions are providing assistance to customers affected by flooding, such as relief packages and fee reductions or exemptions, including ANZ, Commonwealth, Members Equity, NAB, and Westpac. Contact individual banks.

Tax assistance
Flood victims in Queensland can get their tax payments deferred and refunds fast-tracked, see www.ato.gov.au for more. The ATO can also help with reconstructing tax records for individuals and businesses where documents have been destroyed. Call 1800 806 218 or go to www.ato.gov.au/businesses/conten ... ias=assistancevisit for this service.

Replacing important documents – fees waived
If, as a result of the floods, important certificates such as birth, death, marriage or change-of-name have been lost, you can apply for replacements free of charge. Apply at a courthouse, call 1300 366 430 or email BDM-mail@justice.qld.gov.au. Passport fees will also be waived for any valid passports lost, damaged or destroyed by the floods. Contact 131 232 or visit www.passports.gov.au.

Assistance from Main Roads and Transport
The Department of Transport and Main Roads has implemented the following assistance for residents and communities impacted by the floods:
•        Option for three, six or twelve month registration period with no surcharge;
•        Exemption from a fee for late payment of registration;
•        Option to extend dormant seasonal vehicle registration period up to two years;
•        Options for fodder transport;
•        Extension of time for certificates of inspection for heavy vehicles including public transport vehicles;
•        Free replacement of lost and/or damaged driver licences;
•        Options for lost or damaged Infringement Notices.
Call 13 23 80 or visit your local Customer Service Centre.

Free children’s books
Riverbend Books at Bulimba is offering free books to families whose children have lost their books in the floods. To obtain books, please email info@riverbendbooks.com.au with details of the children’s names, ages, address and interests so that books can be matched to the child as closely as possible.

Allconnex Water assistance
Allconnex is offering up to $100 off water consumption charges to customers whose properties were inundated by flood water, to assist with the clean up. Please call Allconnex on 1300 000 928 for assistance or visit: www.allconnex.com.au/myhome/myac ... ctedcustomers.aspx. (Allconnex Water provides water services in the Logan, Gold Coast & Redland council areas.)

Discounted software for NGOs in flood affected areas
DonorTec is now waiving all administration fee payments for Microsoft products requested by nonprofit organisations that have been affected by the floods, or are working directly with flood-affected individuals, families and communities. Find out more at: http://www.donortec.org/donortec ... cted-organisations.


PSYCHOLOGICAL, COUNSELLING & OTHER SUPPORT

Counselling support
•        Kids Help Line - www.kidshelp.com.au or 1800 55 1800.
•        Beyond Blue - www.beyondblue.org.au or 1300 22 4636.
•        Lifeline -  www.lifeline.org.au or 13 11 14.
•        Mensline - call 1300 78 99 78 or visit www.menslineaus.org.au.
•        Psychiatrists / Psychologists - Better Access to Psychiatrists, Psychologists and General Practitioners through the Medicare Benefits Schedule initiative increases community access to mental health professionals and team-based mental health care through the Medicare subsidies. A referral through a General Practitioner is required.
•        The Australian Psychological Society (APS) has developed several resources to help parents and caregivers provide psychological support during these difficult times. These resources are easy-to-read and can be useful particularly for those who haven't been able to access counselling services. Go to www.psychology.org.au/community/topics/flood for more.

Queensland Health fact sheets
•         Tetanus vaccinations following the flood clean-up
•         Stress and wellbeing - coping in times of crisis or disaster
•         Ensuring food safety
•         Ensuring safe drinking water
•         Coping without gas or electricity
•         Medicines
•         Emergency advice
•         Safety preparations for storms and floods
•         General advice for other disasters
Find out more at http://www.health.qld.gov.au/healthieryou/disaster/ or call 13 HEALTH.

Australian Emergency Manual Series for organisations
The Australian Emergency Manual Series has been developed to assist in the management and delivery of support services in a disaster context. It comprises principles, strategies and
actions – compiled by practitioners in a range of disaster events. Available at: www.ag.gov.au/www/emaweb/RWPAttach.nsf/VAP/(3273BD3F76A7A5DEDAE36942A54D7D90)~Manual29-CommunityDevelopmentInRecoveryFromDisaster.pdf/$file/Manual29-CommunityDevelopmentInRecoveryFromDisaster.pdf.   

Coping with Crisis booklet
Coping with a major personal crisis booklet is for people who have recently been involved in an emergency, disaster or other traumatic situation. Download it at http://aftertheemergency.redcros ... Coping_Booklet.pdf.

Support for Young People
•        Red Alert is a collection of digital stories made by young people from across Queensland about cyclones, bushfires, severe storms and floods. These digital stories are a collage of young people's voices, art work and storytelling about their experiences. Available at www.emergency.qld.gov.au/redalert.asp.
•        After the Emergency. After the 2009 Victorian Bushfires Red Cross created a number of MP3 resources for young people about how to cope with stress of an emergency and disasters, at http://aftertheemergency.redcros ... ws-and-events/mp3s.

Support for Children
•        Get Ready Kidnas! is an interactive package for children and parents to help them be prepared for hazards and emergencies, at www.emergency.qld.gov.au/kids/kidnas.
•        After the emergency activity book has been developed to enable children to think about what has happened and be aware of the feelings they may have after an emergency; available for download at: http://aftertheemergency.redcros ... y_Kids_Booklet.pdf.

For CALD Communities
•        The Australian Government, through TIS National, provides free interpreting services to non-English speaking Australian citizens or permanent residents communicating with various agencies and people, such as GPs, some community organisations, emergency services, Members of Parliament; local government authorities etc. For more information go to www.immi.gov.au/living-in-austra ... lp_with_translating or call 131 450.
•        Multicultural Affairs Queensland provides up to date information about how to support your CALD community, at www.multicultural.qld.gov.au.

Other Helpful Contacts
•        Red Cross 03 9345 1800 or www.redcross.org.au/default.asp;
•        Housing 1800 808 107 or www.housing.qld.gov.au ;
•        Tenancy Rights 1300 744 263 or www.tuq.org.au;
•        Insurance Council of Australia 24 Hotline 1300 728 228.


This information has been composed by the Redland City Council Community Development Team, drawing on a range of sources including LGAQ and QCOSS.

shenlh

今天帮一个住在westlake的朋友去打扫打水淹没过的房屋的卫生，从他那里得知，他们家一共从联邦政府和州政府那里拿到9000Aud左右的补偿，2个大人2个小孩，他们家里进水1.5米。