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原帖由 Zhengtao 于 12-12-2009 01:47 发表
Thanks for the message and I agree with some of the comments for example - 'no one is going to know what's the new product is going to be'. Who knows what's going to happen tomorrow?
However, my lo ...
Thanks for the message and I agree with some of the comments for example - 'no one is going to know what's the new product is going to be'. Who knows what's going to happen tomorrow?
However, my logic is - if the other banks don't want to give their customer a big discount NOW, why should they do it in the future anyway? Big four have already have their market share so they might have less much motivation to reduce their profit whilst on the other hand, Bankwest came from western Au and would like to continue the expansion on east coast so the only way to attract more market share is to remain competitive. Although no one will know the future, I am confident of our bank and the products.
Thanks for your reply. I am glad that you are confident or your employer and the products. However, Home loan is a 30 years long term products and will have a long term impact on people's life. I did not say that Bankwest is not a good choice. What I am saying, when people select a home loan also needs to take my previous analyst into consideration instead of just Rate Rate Rate.
Savings, it is just there up for grab, with no package fees, no monthly fees and current rate of 5.62%, how much interest rate the other bank is charging theirs customer even after they paying package fee, this is a easy calculation. If a loan is 400k, paying 6%, so the saving each year is around $1500 and plus the package fee, two years savings is over 3k.
I gotta let you know. Bankwest for the first two or 3 years from the interest rate point of view is really attracitive & competitive and there's no doubt about it. However, from economic side, Bankwest should be losing money to get the market share. What if after two or 3 years, Bankwest might start to rip customer off due to the first 2 or 3 years the big benefit (loss). As all people know, Nothing is free in the world!!!!!
Cost of future refinance - internal refinance fee $495, if refinance to another bank, %600 and if it's a refinance, either internally or externally, there should be no solicitor involved in the transaction because no one needs to exchange of the contract.
At this point, LZ should be in the lending industry in very short period of time or not really exactly know how the refinance works. There will be a solicitor fee involved definitely or in other words, it's Bank's agent's settlement fee (if you think solicitor fee is incorrect). Because Banks have to hire agent to do settlement which is also counted as legal or solicitor fee. $600 external refinance which might already include the solicitor fee or agent fee.
For the big 4 banks, for internal refinance if you do under package there will be no internal refinance charge while based on what you said Bank west will charge $495 fee. This fee probably many of home loan customers have not realized that.
Customer service - how many people have a bank branch manager as a point of contact? If in the future, I left the position, there will still be plenty Bankwest colleagues who can speak our language, for example at Randwick, Hurstville, Chatswood, Bankwest just won't give away Chinese community.
I agreed for you personally could provide good service to Chinese Community and there's no doubt about it. The customer service is not only coming from you personally, bust also and the most important thing is Take Bankwest as a whole. The terrible service really comes from your Loan center to process the loan and settle the loan. eg. Many delay settlements, after submit one month application still no answer if the loan approve or not. home loan rework charge $100 each rework etc etc. When you go for The Bank 4 banks you don't have those common rediculours issues.
I would say congradulations on your promotion as a Bankwest branch manager & good on you. However, The big 4 bank's lender is the first contact of the customers and they are seperated to branch manager & have the same job level. Branch manager's authority will be different from bank to bank. For most of the big 4 banks's branch managers has a very limited knowledge and authority to deal with the home loan because home loan a specialied and complex products. But don't know what is going to change in the future. So, You are promoting yourself as a branch manager does not really mean you will definitely better off. However, if you are a branch manager of bank in China, then you will be the king and you can make decisions on your own. Unfortunately, in Australia this is not the case. This point, many new migrants from China might not be aware of the big difference.
Hidden cost - no one likes the fee for sure and it is the banks obligation to ensure all the fees and charges are explianed clearly to the customer. I strongly advise no one should sign any contract without knowing what the fees and charges are. If doing a home loan, it's your lender's job to explain all the fee and all of them are in the contract anyway so ensure you read them as well.
I can tell you, there's some fees or charges you and me might even don't know until it happens. I don't know what kind of fees but will see. If you know, you can let us know. thanks.
Please, no hard feelings here, I beileve it is a good discussion, after all, if there is no real benefit to the customer, why do people it? It's also my job to help customers to realize how much savings could be, what different level of service I can personally offer. Happy Banking.
Happy banking is really a good choice or strategy. What about the unhappy things happened regarding Bankwest home loan application and settlement????
Further, this is an open forum, I just did some analysis or comparisions and a reminder of people whoever is going to get a loan needs to take many things into consideration not only the cheap rate rate rate or short term but also look at the long term things. I can't see anything wrong with it.
If you think that I shouldn't talk here, then I will feel disappointed.
Finally, I still personally take you as alone, you would be a good person & determined person. |
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楼主: Zhengtao
楼主
发表于 22-11-2009 18:45:54
再感谢下,预祝圣诞,新年快乐,天天好心情!顺便问一下:老公说啥时候方便我们把bankwest的信用卡办了,你看是不是不用麻烦您老,我们在当地开以后也比较方便呢?
